Nowadays, the Arlo camera offers great protection which matters for you. The base station is an essential component of these cameras, which offers hassle-free connectivity. Besides this, sometimes users run into trouble with the Arlo base station offline issue, which is pretty common among them or users who are new to it.
Moreover, the base station issue needs to be fixed promptly. Additionally, the Arlo base station keeps going offline, and this is a sign of network connectivity errors, such as slower networks or weak signals. Therefore, if you are looking for help with the base station offline issue and methods for troubleshooting to fix it, stay on this page.
Why is the Arlo base station offline issue appearing?
Apart from network issues, there are several reasons responsible for the offline issue of your camera’s base station. have a look beneath:
- Signal interference
- Outdated firmware
- The base is not directly connected to WiFi; it is connected with the mesh nodes or extender.
- Check out the Ethernet cable connection.
- The base station was improperly placed
- Internal Glitches & Bug
- Enabled VPN/ Firewall
- The base station is not added up to the app/web portal
How to fix Arlo base station offline issues easily?
So now, we know the issue with your Arlo base station offline error. It’s also very important to fix this error in time to make all your cameras work right. Herein we describe effective methods of fixing the offline issue with your Arlo base station. Let us go through them, and take them close:
Ensure the network connection is stable
Initially, check the stability and good signal strength of the wireless network. In case the strength is weak, it keeps dropping off; then, go ahead and use cables to stabilize it.
Place and link the base station directly to the wifi
If you are utilizing a mesh system or an extender and the base station is linked to their network, then the Arlo base station keeps going offline issue arises. To fix it, disconnect the base station from the satellites or extender and link it directly to the primary router’s WiFi.
Remove signal interferences
Remove signal barriers caused by furniture, mirrors, microwaves, cordless phones, etc., in the surroundings of the router and base station. Hence, eliminate them or possibly put the router or base station somewhere else.
Check the network cable connections
Look that the Ethernet cable connecting the base station and the router is linked properly. Ensure that the connected cables are in good condition and are not tangled.
Relocate the base station
If the Arlo base station offline issue persists, then replace it to a central location. Make sure that it is far away from the obstructions and placed within the router’s network range.
Power cycle the base station
If there are frequent drop-offs of the connection or any other glitch or bug is present, then power cycle the base station. For power cycling the base station, unplug the adapter and wait for 2 minutes. Now, plug back in the adapter back into the electrical source and restart the base station.
Check VPN settings on the router
Moreover, the enabled VPN caused the base station offline issue. Hence, disable the security software for the time being till the base station turns back online and syncs with the wireless network.
Add base station to the app/web portal
Access the admin panel of the camera using the app or the web GUI process, navigate to “Settings” and find the “Devices” menu. See here that list includes the base station, otherwise, add it to the app or web portal by following the on-screen guidelines.
Factory Reset Arlo Base Station
If none of the above-discussed methods resolve the base station offline issues, then goes to factory reset. Again, you have three different ways of doing a base station hard reset. Must visit us on our website to know the Arlo base station factory reset.
Bottom Line
All in all, the above methods will work quite effectively in resolving the Arlo base station offline issue. You can opt for any of the given processes to fix this issue but find the reason before. If still looking for more help regarding the Arlo security devices, then drop us a line here!